The team at IEM Addons is very dedicated to support and customer service. I can’t speak for all their different products but I’m happy with the WP Plugin and I can assure you that if you contact them they will respond and if you need support they will do everything in their power to help you.
We have all bought products where the support was nill, the support and service I received was more than I had ever received before, and when you purchase a product for your website and business you need fast, trustworthy service that’s reliable and that’s what I found with Jacob. If you have any doubts – email/contact me, I am happy to answer any questions from people considering buying these products.