Need help with an add-on? Start with the docs, skim the FAQs below, or reach out if you’re stuck.
Frequently asked questions
Are these add-ons compatible with other customizations?
We can’t guarantee compatibility with every third-party or custom change on your IEM install. Our add-ons work with each other and with stock Interspire. If you’re unsure, ask before you buy and we’ll advise.
Why should I back up before installing?
Your files or server setup may differ from a clean install. A backup lets you roll back quickly if something doesn’t behave after install while we help sort it out.
How do I back up Interspire Email Marketer?
Download your IEM files over FTP, and back up the MySQL database (phpMyAdmin or your host’s tools). Doing this every few months is good practice. If you’re unsure how, your hosting support can walk you through it.
Do I get future updates?
Yes. Your purchase includes updates and new releases for 12 months. After that, upgrades are not included with the original purchase.
Will you install the add-on for me?
Installation isn’t included — most add-ons are straightforward to install. If you get stuck, contact us and we’ll point you in the right direction.
Do I get source code, or is it encoded?
Most products include full source so you can integrate with your own customizations. You’re trusted to use it on a single Interspire instance and not redistribute it. A few products are encoded — check each product description.