- January 15, 2019 at 9:56 am #8308
Hi, has anyone had any issues after upgrading to 6.2 of interspire email marketer. I cant find a forum to request help anymore and the sup[port is really slow and I’m going in circles with them. I know they removed the forums etc but they still offer support but its kinda like talking to a brick wall, to be blunt.
No emails are sent at all even though the test email works fine.
Many thanks for any guidance to get it going.January 15, 2019 at 10:00 am #8309adminParticipant
I haven’t heard of anyone else having that kind of issue on 6.2. Sounds frustrating, especially if you are just upgrading and everything worked before.January 15, 2019 at 10:08 am #8310
To be honest I wasnt really using it as I was eventually going to upgrade my purchased licence (even at the higher cost) I actually got a nulled version to keep testing on a domain I preferred. I , as said would have upgraded anyway but then saw your post about the lower price so upgraded straight away and now cant get it working at all.
Oh I even did a fresh install and the same issues occur so it wasnt somthing to do with the database. Although I am currently getting database log errors:
You have an error in your SQL syntax; check the manual that correspond… Internal Jan 15 2019 15:38:24
INSERT INTO email_list_subscribers(listid, emailaddress, format, confirmed, confirmcode, subscribedate, bounced, unsubscribed, requestdate, requestip, confirmdate, confirmip, formid, domainname) VALUES (’37’, ‘[email protected]’, ‘h’, ‘0’, ‘4a6ba7070aede4aa852f5961cfee4da5’, 1547566704, ‘0’, ‘0’, 1547566704, ”, 0, ”, ‘1052’, )
public_html/HTML/mail.mydomain.com/admin/functions/api/subscribers.php (Line 1040)
Thanks for the response by the way, much appreciated.
January 22, 2019 at 6:38 pm #8364
- This reply was modified 4 years, 8 months ago by Stephen.
OK, so Interspire are just not helping me get my latest purchase from the working. I sent them the login details and ftp details etc but theyre just not acting on them. So wondered if anyone is willing to let me have a copy of their files to test. Obviously files that havent been customized apart from any changes to get the install working. My only other course is to use a nulled version which I dont want to do as older versions don’t interact with mt email server which requires the STARTTLS function to accept emails. Either that or I may have to move to mailwhizz and hope it comes close to doing what I want. Thanks.January 23, 2019 at 4:50 am #8369
OK so I sorted it after much frustration.
It was the mail server rejecting the emails. As if I shouldnt have known that. My bad. Interspire are no longer blacklisted.September 3, 2019 at 5:13 am #12323
Interspire eventually helped. Thanks
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